Testking Nortel 920-316

Exam Number/Code:920-316
Exam Name: nncds sccs/express/tapi/web client/agent exam

Testking 920-316 Exam will provide you with exam simulation questions and actual answers that reflect the actual exam
Preparing for the Testking 920-316 exam?Searching 920-316 Test Questions,
920-316 Practice Exam,920-316 Braindumps ? 920-316 practice exam covers all the practice test objectives to pass 920-316 exam.

Pass your exam at first attempt with our Testking 920-316 study guide,920-316 Braindumps, As well Audio exam, Realistic Practice Labs, and Interactive Testing Engine.

Our Testking practice test covers the information associated with each 920-316 exam topics in details and includes information found in no other practice test sites on the web.

Our challenging questions with Correct Answers built to simulate the actual exam. Unlimited, FREE auto-updates so you’re never behind on any topic. The whole package comes as an automatic download so there’s no waiting or shipping. Our most questions and answers along with explanations. Our practice test will determine you to take your 920-316 certification exam and pass the official exam on your first try, guaranteed

Now guaranteed Testking 920-316 exam training is available in various formats to best suit your needs and learning style. Whether you are a hands-on tactile learner, visually or even a textbook training veteran, Real-Exams has the 920-316 pdf vce format resources that will enable you to pass your 920-316 test with flying colors.

Comprehensive questions with complete explanations about actualtests 920-316 exam
download 920-316 exam questions accompanied by exhibits
Verified Answers Researched by Industry Experts and almost 100% correct
920-316 exam questions updated on regular basis

Nortel 920-316 Transcender Torrent
Nortel 920-316 P4S
Nortel 920-316 Study Guide
Nortel 920-316 Exams
Nortel 920-316 Braindumps
Nortel 920-316 Pass4sure
Nortel 920-316 Real Exams
Nortel 920-316 Exam
Nortel 920-316 Actual Tests
Nortel 920-316 Pdf

920-316 also gives new editions of Real Exams 920-316 for enhancing professional skills and knowledge. These Testking Real Practice Questions 920-316 are useful for understanding 920-316 exam terminologies and these brain dumps also very useful for enhancing people brain power. TheseTestking Real Practice Questions 920-316 are prepare by highly qualified and 920-316 professionals. 920-316 Certification experts’ teams always try to give you real exam environment in these 4shared training materials links.
AdsSpy: 40 sites by this AdSense ID

QUESTION 1
Symposium Agent provides enterprises with the ability to add agents in groups and to
purchase licenses incrementally to meet the growth demands of the CTI
screen-pop-enabled agents. What license packages are available to configure?
A. 1, 10, 50, 100, 200, 500
B. 1, 5, 10, 25, 100, 250, 500
C. 1, 5, 10, 50, 100, 200, 300, 500
D. 1, 10, 25, 50, 75, 100, 300, 500
Answer: A
QUESTION 2
An enterprise wants to add desktop functionality that is flexible and able to respond to the
different needs of callers based on the skill set the calls is routed into. This mid-sized
organization of 100 agents has the expectation to grow to 150 over the next two years, but
will only accept a low-cost solution. What contact center product provides this flexibility?
A. Symposium Agent with the ability to present the correct screen to the agent based on business
rules
B. Symposium Web Center Portal with the ability to present e-mail, chat, an/or collaboration
screens based on customer requirement
C. Symposium Agent Greeting with its ability, based on skill-set, to customize information for
call presentation
D. Symposium TAPI SP with the ability, based on skillset, to route caller information with the
call delivery at the phoneset
Answer: A
QUESTION 3
For Symposuim Agent (SA) to be fully operational in a Meridian1 or DMS environment,
what key component must be in place to monitor the client lines?
A. TAPI server must be installed to monitor the client lines
B. TAPI server must be installed to monitor the client lines but only if used to monitor or control
Multiple Appearance Directory Number (MADN) lines
C. There are no other requirements outside of Symposium Agent to monitor client lines.
D. There are no other requirements outside of Symposium Agent to monitor client lines.
Answer: B
QUESTION 4
Symposium Agent and TAPI can co-reside on the same server if the agent count does not
exceed which?
A. 500
B. 600
C. 750
D. 1200
Answer: A
QUESTION 5
What Windows sub-components are used in the communication exchange between the
Symposium Agent server running IIS, and the agent desktop running internet Explorer?
A. DCOM and MTS
B. HTTP and DCOM
C. LDAP and MTS
D. ODBC and COM
Answer: B
QUESTION 6
What is the recommended CPU specification for symposium Agent server in stand-alone
versus co-resident mode with TAPI for 100 agents, assuring Windows NT service pak5?
A. SA will only run on a Windows 2000 platform and so cannot be sized in this scenario
B. SA will support 100 active agents in either stand-alone or co-resident mode on a Pentium II
100 Mhz CPU clock speed
C. A Pentium II 400 Mhz CPU clock speed server can only support 100 Active Agents in a
stand-alone mode Symposium Agent server
D. SA will support 100 active agents in either stand alone or co-resident mode but requires a
Pentium III 600 Mhz CPU clock speed
Answer: B
QUESTION 7
Which two are true for using graphical real-time displays with SECC 3.0?
A. The maximum number of GRTDs is ten
B. GRTD must run on a stand-alone PC
C. SECC 3.0 is backward compatible with all versions of GRTD
D. Each GRTD that runs on a client PC uses one of the Supervisor/Realtime sessiosn of the
SECC
Answer: AD
QUESTION 8
Select three true statements of comparison of SECC 3.0 to SymposiumCallCenterServer
4.2
A. SECC connects to Option 11C Mini
B. Both provide host data exchange (HDX)
C. SECC has an automated scripting agent, SCCS does not
D. SECC is scaled to accommodate about 75% fewer trunks than SCCS
Answer: ACD
QUESTION 9
Estimated wait time, position in queue, message option, massage recording and
announcements are all functionality of what type of port?
A. MIRAN port
B. CallPiLot ports
C. Meridian Mail ports
D. Voice Services Card ports
Answer: C
QUESTION 10
An SECC contact center with 10 Supervisor clients logged in and using the real time
displays would be using how many of the 75 simultaneous real time sessions?
A. 10
B. 20
C. 30
D. 40
Answer: D
QUESTION 11
SECC Tutorials and User Guides are accessible through what?
A. SECC CD
B. SECC Client
C. Symposium Web Client
D. Meridian Terminal Emulator
Answer: B

Testking 920-316
TK Questions&Answers(Q & As with Expert Explanations): 70 Q&A
Update: 16/03/2007